At Typist, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered transcription service.
1. Information We Collect
Account Information
When you create an account, we collect your email address through our authentication system and any preferences you configure for your transcription settings.
Audio Files and Transcriptions
We store audio files you upload for transcription and the resulting transcriptions. These files are stored securely and associated with your account. You maintain full control over your data and can delete files at any time.
Usage and Analytics Data
We collect analytics data through PostHog to understand how you use our service, including page views, feature usage, and user interactions. This helps us improve the service.
Technical Information
We automatically collect technical information including your IP address, browser type, device information, and error logs through Sentry for debugging and security purposes.
Payment Information
If you purchase credits or subscriptions, payment processing is handled by Stripe. We do not store credit card numbers or sensitive payment details directly.
2. How We Use Your Information
Service Provision
We use your information to provide our core transcription service, including processing audio files, generating transcriptions using AI technology, and storing your transcription history for your access.
Communication
We use your email address to send you transcription completion notifications, service announcements, and important account information. All notification preferences can be managed in your account settings.
Service Improvement
We analyze usage patterns and error data to improve our service, fix bugs, and develop new features. This data is aggregated and does not identify individual users.
Security and Fraud Prevention
We use technical information and usage patterns to detect and prevent fraudulent activity, security threats, and service abuse.
3. Information Sharing and Third-Party Services
Third-Party Service Providers
We work with third-party service providers to help us operate our platform, including providers for database hosting, user authentication, AI transcription services, hosting infrastructure, error monitoring, analytics, and payment processing. These providers have access to your information only as necessary to perform their functions.
Data Sharing Limits
These service providers have access to your information only as necessary to perform their functions and are contractually obligated to protect your data. We do not sell, rent, or trade your personal information to third parties.
Legal Requirements
We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.
4. Data Security
We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security monitoring to protect your personal information.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal data within 30 days, except where required to retain certain information for legal or regulatory purposes.
Analytics data may be retained in aggregated, anonymized form for service improvement purposes.
6. Your Rights and Choices
Account Management
You can access, update, or delete your personal information through your account settings. You can also modify your transcription preferences and notification settings at any time.
Data Deletion
You can request complete deletion of your account and associated data by contacting us or using the account deletion feature in your settings.
Communication Preferences
You can control your notification preferences and opt out of non-essential communications through your account settings or by contacting us.
Analytics Opt-Out
You can opt out of analytics tracking through your browser settings or by contacting us to disable PostHog tracking for your account.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your authentication session
- Remember your preferences
- Analyze usage patterns through PostHog
- Provide security features through Cloudflare
You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. International Data Transfers
Our service providers may store and process your data in various countries, including the United States. By using our service, you consent to such transfers in accordance with this Privacy Policy.
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
Email: support@iamtypist.dev
Company: Kollektiv LLC
Address: 701 Tillery Street Unit 12, 2874, Austin, TX 78702
For privacy-specific inquiries, please include "Privacy Policy" in your subject line.